Shipping policy

Nuru Organics Co. Shipping Policy

Thank you for shopping with Nuru Organics Co. We aim to process and deliver your order safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and South African public holidays.

During promotions, launches or periods of high order volumes, processing may take slightly longer.

You will receive confirmation once your order has been processed or dispatched where applicable.

Delivery

Nuru Organics Co. currently delivers to addresses within South Africa.

Estimated delivery times depend on the customer's location and the courier service used.

Typical delivery estimates after dispatch are:

Major metropolitan areas: approximately 2–4 business days
Regional or outlying areas: approximately 3–7 business days

These are estimates and are not guaranteed delivery dates.

Shipping Fees

Shipping charges are calculated and displayed at checkout before payment is completed.

Any free-shipping promotions will be subject to the conditions displayed on our website at the time of purchase.

Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your tracking information.

Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address and contact information are correct before completing an order.

If you notice an error, please contact us immediately at nuruorganicsco@gmail.com

We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges arising from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

Delayed or Missing Deliveries

Courier delays can occasionally occur due to circumstances outside our direct control.

If your order is significantly delayed or appears to be missing, please contact us so that we can investigate the shipment with the courier.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the packaging and products and contact us as soon as reasonably possible.

Please include your order number and photographs so that we can investigate the issue.

Contact

For shipping enquiries:

Nuru Organics Co.
Email: nuruorganicsco@gmail.com
Phone/WhatsApp: +27833657526