Refund policy

1. Return and Refund Policy

Nuru Organics Co. Return & Refund Policy

At Nuru Organics Co., we want you to be happy with your purchase. Due to the personal nature of skincare and body-care products, we also maintain strict hygiene standards when accepting returns.

Returns

If you wish to request a return, please contact us within 7 days of receiving your order.

To be eligible for a change-of-mind return, the product must be unused, unopened, undamaged, and in its original packaging.

For hygiene and safety reasons, we generally cannot accept change-of-mind returns of skincare or body-care products that have been opened, used or had their seals or packaging tampered with.

This does not limit any rights you may have under applicable South African consumer law in relation to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective product, contact us as soon as reasonably possible at nuruorganicsco@gmail.com with:

Your order number
A description of the problem
Clear photographs of the product and packaging

Once the issue has been assessed, we will provide the appropriate remedy in accordance with applicable consumer law, which may include replacement or refund.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method. Your bank or payment provider may require additional time to reflect the refund in your account.

Original delivery fees may not be refundable for ordinary change-of-mind returns where permitted by law.

Return Shipping

For an ordinary eligible change-of-mind return, the customer is responsible for the cost of returning the product unless otherwise required by law.

Where the return results from an error by Nuru Organics Co., such as receiving the incorrect product, we will provide appropriate return instructions.

Please contact us before returning any product.